Refund Policy

At Multiplus Electrical, we are committed to providing high-quality electrical, hardware, and solar products to our valued customers. If for any reason you are not completely satisfied with your purchase, we are here to assist.

Returns

You may return any item within 14 days of purchase for a full refund or exchange, as long as the product is unused, undamaged, and in its original packaging.
Some products, such as electrical components or custom orders, may not be eligible for return. Please review product details before purchase.
Refunds

Refunds will be processed within 7 working days to the original payment method upon receipt and approval of the returned items.
Refunds will cover the full purchase amount minus any shipping and handling fees.
Defective or Damaged Products

If you receive a defective or damaged item, please contact us immediately at (+263) 77 244 7499 or email sales@mpe.co.zw for assistance. We will arrange a replacement or a full refund.

How to Return an Item

Contact our customer service team at (+263) 77 244 7499 or sales@mpe.co.zw within 14 days of receiving your order to initiate a return.
Provide your order number and reason for the return.
Ship the product back to 93 Harare Street, Harare, Zimbabwe, ensuring that it is securely packaged to avoid damage during transit.

Thank you for choosing Multiplus Electrical. We appreciate your business and are dedicated to providing excellent products and services to our customers.